ZHIFU is committed to the philosophy of "Serving with the respect of a customer, walking the path of ZHIFU." We are dedicated to providing VIC guests with the ultimate, attentive, and customized service.
1. Exclusive Reception
- A professional, detailed senior consultant will provide one-on-one reception to ensure you feel valued and respected immediately.
- Private, quiet, and exclusive spaces are available to protect personal privacy.
- Enjoy personalized reception ceremonies, with custom cakes and refreshments to make you feel extra cared for (by appointment).
- For online shopping, enjoy exclusive delivery, along with custom flowers and gift cards (by appointment).
2. Personalized Care
- Custom jewelry appreciation salons can be arranged for you and your friends, offering professional jewelry appraisal, refreshments, and venue services (by appointment).
- VICs placing orders during their "birthday month" will receive special gifts and blessings.
- During special occasions like Goddess Day, Mid-Autumn Festival, Christmas, New Year, and Spring Festival, VICs will receive exclusive greetings and gifts as a token of ZHIFU’s gratitude.
3. Priority Privileges
- VICs have priority access to all new, hot, and limited-edition products.
- VICs will be the first to know about and choose from all official brand benefits and activities.
- VICs enjoy fast-track after-sales services to ensure quicker, more thoughtful, and professional assistance.
4. After-Sales Value-Added Services
- All ZHIFU products purchased by VICs come with an extended one-year free polishing service, performed by experienced ZHIFU technicians.
- All ZHIFU products purchased by VICs come with an extended one-year free resizing service. If resizing is needed for a ring, a free exchange for a fitting ring (limited to fashion styles) is available.
- VICs enjoy lifetime free cleaning and maintenance services for all ZHIFU products purchased.
- VICs enjoy lifetime free design changes on ZHIFU high-end series products, with no design fee.
5. Exclusive VIC Experiences
- VICs receive priority invitations to all major brand events, celebrations, and dinners.
- Customized high-end co-branded jewelry salons can be arranged for VICs (by appointment).
- ZHIFU can organize exclusive brand experience trips for VICs and their friends, allowing them to personally experience the beauty of jewelry (by appointment).
In case of unforeseen circumstances or force majeure, the brand will provide prior notice, and ZHIFU will not be held responsible. The final interpretation of these services rests with the ZHIFU brand.
